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The label for products purchased via mail order.
Distributor: Greenpia Makinohara
VP of Operations: Isaku Watanabe
Address: 1151 Nishi-Hagima, Makinohara-shi, Shizuoka-ken 421-0508
Telephone Number: 0120-87-8814
Fax Number: 0120-85-8814
Payment methods: Postal money transfer (fees will be paid by our company)
COD: 10,500 yen or more per location, fees will be paid by our company, purchases totaling less than 10,500 yen are subject to a service charge of 315 yen.

Bank transfer: (fees must be paid by the customer)
The Shizuoka Bank, Kanaya Branch
Saving 0252437, Greenpia Makinohara, Isaku Watanabe

Convenience Store Payment
Contact us and we will send you a special application form.
Additional fees: shipping charges will be added to the product purchase price (the price of the product + consumption tax). (See below)
Shipping charges: hipping is free of charge for orders shipping anywhere in Japan that total 5,250 yen or more and that are shipping to a single location.
The shipping charge for all orders totaling less than 5, 250 yen is 500 yen, regardless of the size of the product.
Exchanges and returns: although every effort is made to ensure the quality of our products and proper shipping of merchandise, in the event that there is a problem with an order, please return the merchandise ordered within 8 days following delivery. Please return also within 8 days for exchanges.
  • In the event that a product is damaged or an error occurs in the product[s] that are shipped, please return the merchandise within 8 days following receipt. We will assume full responsibility for shipping a replacement product.
  • Shipping charges for products that are returned or exchanged at the request of the customer will be the responsibility of the customer.
  • As a general rule, we do not accept returns, exchanges or cancellations under the following circumstances:
    • Products that are broken or damaged due to mishandling by the customer.
    • Products that have been used.
    • Products that are not returned within 8 days following delivery.
  • Returns and exchanges should be accompanied with a brief explanation of the reason for the return or exchange and shipped to the following address.


[Return Address]
Greenpia Makinohara Returns
1151 Nishi-Hagima, Makinohara-shi, Shizuoka-ken 421-0508
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